The need to file a claim is extremely rare, but on occassion, FedEx does mishandle these shipments, and sometimes, unfortunately, a python could be dead on arrival. In the event of this happening, I will need your help to file a claim. Follow these steps to receive reimbursement for DOA's.
1. Upon receipt of a DOA, contact me immediately. You file your claim with me. I will file my claim with SHIP YOUR REPTILES. This is because you are my customer, and I am their customer. Unfortunately, they typically do not deal with the buyers because I am the one who paid them for the shipping, so please bring your claims directly to me by texting me and notifying me as soon as you receive your pythons.
2. Photograph everything. I will need your pictures sent to me, to include pictures of the dead python belly up, and right side up, basically from all angles. I will also need pictures of the shipping label, and pictures of the box from all sides, including the top and bottom, and pictures of the packing materials and snake bag. Also, please include a picture of the heat pack if included.
3. Once I receive confirmation from Ship Your Reptiles that the claim is processed and payment is pending, I will issue your refund. This sometimes only takes a few minutes, but sometimes can take a few days. The refund will be for the cost of the animal plus shipping, so your refund will cover your expenses.